Refund policy
Thank you for shopping with DeolNova. We want you to be satisfied with your purchase. If you are not Completely happy with your order, please review our return and refund policy.
Returns: We have a 10-days return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return:
- your item must be in the same condition that you received it.
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all tags and accessories.
- Proof of purchase or your order number is required.
- Customer have to pay return shipping fees.
Items returned after 10 days or that do not meet these conditions may not be eligible for a refund or exchange.
To start a return, you can contact us at deolnova@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at deolnova@gmail.com.
Return Shipping Fees: Customers are responsible for paying the return shipping costs when returning items purchased from our online store. Original shipping charges(if any) are non-refundable unless the return is due to a defective, damaged, or incorrect item.
Damages and issues: Please inspect your order upon reception and contact us immediately, if the item is defective, damaged or if you receive the wrong item and include your order number and photos of the item , so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like bodysuits, swimwear, jewelry, event and party supplies, pet supplies, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at deolnova@gmail.com.
Contact Us
If you have any questions about returns or refunds, please contact us through our store's contact page or customer support email before sending.