Shipping policy

Thank you for shopping with DeolNova. We are committed to delivering your order safely and on time. Please review our shipping policy below.

1. Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons, promotions, or holidays, processing times may be longer.

2. Shipping Rates

Shipping charges are calculated at checkout based on:

  • delivery address
  • package size, weight and dimensions
  • selected shipping method.

Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

  • Local Delivery: 10–15 business days
  • National Shipping: 12– 18 business days
  • International Shipping: 15–21 business days

Delivery times are estimates only and may vary due to weather, customs, carrier delays, or other circumstances beyond our control.

4. Shipping Carriers

We ship using trusted courier partners, which may include postal services and major shipping carriers depending on your location.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (where available).

Tracking information may take 24–48 hours to become active.

6. International Shipping

We ship to selected international destinations.

Customers are responsible for:

  • Import duties
  • Customs fees
  • Taxes
  • Other charges imposed by their country's customs authorities

These charges are not included in the product or shipping price unless otherwise stated.

7. Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Customers are responsible for providing accurate shipping address.

If an incorrect or incomplete address is provided, additional shipping charges may apply for reshipment. 

We are not responsible for:

  • Orders shipped to an incorrect address provided by the customer.
  • Delays caused by inaccurate or incomplete address information.

If you notice an error, contact us immediately. We will do our best to update the address before the order ships.

8. Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

If your package is:

  • Delayed, please allow additional time before contacting us.
  • Marked as delivered but not received, contact the shipping carrier first. If you still need assistance, contact us and we will help investigate the issue.

9. Damaged Packages

If your package arrives damaged:

  • Take clear photos of the package and product.
  • Contact us within 24-48 hours of delivery.
  • Include your order number and photos.

We will review your claim and provide an appropriate solution.

10. Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location. You will receive tracking information for each shipment.

11. Delivery Delays

We are not responsible for delays caused by:

  • Weather conditions
  • Customs inspections
  • Carrier disruptions
  • Natural disasters
  • Public holidays
  • Incorrect customer information
  • Events beyond our reasonable control

12. Refused or Undeliverable Packages

If a package is returned because it was refused, unclaimed, or undeliverable, we may deduct the original shipping costs and any return shipping charges from your refund.

13. Shipping Restrictions

Some products may not be available for shipment to certain countries or regions due to legal, safety, or carrier restrictions.

14. Contact Us

If you have any questions about shipping or your order, please contact us.

Email: [deolnova@gmail.com]

We aim to respond within 1–2 business days.